Ticketing setup guides
Step-by-step setup for each supported ticketing system. Read Ticketing: how it works first for the model, and the integrations overview for the capability matrix.
Every guide follows the same shape: Before you start → Connect → Close detection → Request from a ticket → Status mapping → What technicians see → Troubleshooting.
Native adapters
Section titled “Native adapters”MSP PSAs: HaloPSA / HaloITSM · ConnectWise PSA · Syncro · Atera · SuperOps
ITSM / helpdesk: Jira Service Management · Freshservice · Zendesk · ServiceNow · ManageEngine ServiceDesk Plus · Zoho Desk · Freshdesk · HubSpot Service Hub
No native adapter
Section titled “No native adapter”Helpdesks without an adapter work through the generic webhook and deep link (close-to-purge and request-from-ticket; not in-ticket notes, replies or attaching the chain-of-custody certificate to the ticket).
Anything else connects via the generic webhook or the API.